Which resource type is NOT listed as part of Knowledge Base resources?

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Multiple Choice

Which resource type is NOT listed as part of Knowledge Base resources?

Understanding what counts as Knowledge Base resources helps you see why live chat isn’t included. Knowledge Base resources are self-service reference materials you can access anytime without waiting for someone to respond. Interactive user guides and client-facing user guides provide step-by-step instructions you can follow on your own. Videos also serve as self-contained explanations you can watch when needed. Live chat support, on the other hand, is a real-time help channel. It connects you with a agent for assistance, rather than being a self-contained resource you consult on your own. That’s why live chat support isn’t listed as a Knowledge Base resource.

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